The Grokker Innovation Labs’ 2021 Frontline Industries’ Leadership Sentiments research explores how managers are dealing with the challenges of workforce burnout and turnover 18+ months into the pandemic. Looking specifically at leaders in industries with large frontline workforces (including healthcare, retail/wholesale trade, and hospitality), the research uncovers best practices and emerging opportunities for managers to strengthen both team culture and working relationships to improve the employee experience and drive improvements in worker retention.