We’re a small team of passionate and creative people dedicated to building an inspiring place for wellness and transformation. We take things personally: we love the work we do and the people we do it with. We believe that people reach their full potential when they have the freedom to take risks and are celebrated for their results. We’re inspired by one another, and by our amazing community of enthusiasts. All Grokker Members are at the center of everything we do.

Working at Grokker

We do things differently at Grokker. We’ve come from some of the biggest, most successful companies in Silicon Valley, including eBay, Yahoo!, Disney and more. We’re committed to building a different kind of company with a different kind of culture than you’ll find at other startups.

We’re a tight-knit team of talented and passionate individuals who embody our core values. In short, we built Grokker for people like us: busy women and men who understand the importance of making time to focus on wellness.

If you’re inspired by the Grokker story, great at what you do and looking for a place where you’ll be valued, challenged, and inspired every day, then this is the place for you.

Current positions

Manager - Sales Operations

This role will primarily support the Grokker Sales team, but additionally the Finance, Marketing and Client Success teams. Your role is to enable our growing sales organization to focus on and ultimately exceed quotas through arming them with prospecting insights, identification of sales tactic best practices, and improving operational efficiencies. You will work directly with sales leadership as well as the salespeople to effectively manage the day-to-day sales operations. Priority focus of the role is ensuring the sales organization can focus on selling, while the team runs operationally smoothly.

Three key aspects you will need to be successful in this role are: 

1) Take ownership of and establish yourself as Grokker’s subject matter expert on all things related to Salesforce and other sales tools (e.g., Zoominfo, Sales Navigator, etc.) 2) Effectively manage all aspects of sales reporting from accessing the data to reporting on the data to various stakeholders, and 3) Based on your central role managing Salesforce and Sales Reporting, bring insights and recommendations to the stakeholders in creating new and improved processes and results.

Your role is a combination of strategic thinker and detail-centric Salesforce administrator. You will administer the Salesforce environment across sales, marketing, and post-sales operations and act as a frontline support for both technical and functional aspects of Salesforce. You will be working closely with team members and cross-functional groups to customize Salesforce to fit Grokker’s changing business needs, accommodate new sales motions, and ensure the successful execution of our key strategic initiatives that rely on Salesforce as the backbone infrastructure. Your demonstrated business and technical acumen and Salesforce experience will be critical in this role and will help to ensure that the solutions you propose and implement deliver business value, create simplistic user experiences, and enhance our overall Salesforce environment.

You will also be responsible for advanced reporting within Salesforce and providing data-driven insights from our sales processes. This requires the ability to set up reports and dashboards to be shared with key stakeholders on a daily, weekly and monthly basis that provide insights into critical sales processes, such as prospecting, pipeline management, post-sales administration, revenue reporting, and commission administration.

This role will be responsible for working side by side with our Sales team to support and enable them to effectively use our sales tools throughout the sales cycle. As an expert in all sales tools, you will be responsible for making sure the team has proper documentation and training materials, you will be the point of contact for all sales inquiries, and will develop a long term strategy for sales adoption. You will partner cross-functionally to determine business priorities and align resources to accelerate revenue growth. You will help scale the end to end selling process to minimize friction and maximize efficiency.

This role reports to the Chief Financial Officer with a dotted line reporting relationship to the Chief Revenue Officer.

RESPONSIBILITIES

  • Take the lead in areas such as Salesforce management, sales reporting and analytics, productivity performance, bookings pipeline/funnel reviews, forecasting, and planning
  • Be a subject matter expert on Salesforce and how to use our sales tools throughout the sales process to add value and speed to the selling process
  • Improve the effectiveness and efficiency of the sales team through day-to-day productivity support
  • Partner with Marketing to inform Sales on upcoming campaigns
  • Assist with the support, training, & adoption of our sales tools, including responding to day to day sales inquiries and/or questions related to sales tools, sales support, identify gaps in the process and knowledge around how to effectively leverage our sales tools, and successfully onboarding new hires to use our sales tools
  • Act as a partner to Sales to understand their needs and turn those needs into deliverables, including go-to-market strategies (campaigns, initiatives, projects), allocation of resources, tactical execution, and setting performance targets 
  • Sales management communications, (e.g., developing business review presentations, reporting, and analysis required for monthly/quarterly/annual management meetings) 
  • Identify areas of improvement to ensure that all sales activities (sales calls, pipeline development, account planning, etc.) are efficient, effective and scalable and lead to improved conversions and shortened sales cycles, and then execute on the initiative, process, training/development or technology that will lead to those improvements

REQUIREMENTS

  • 3+ years working in Sales, Sales Ops, Sales Strategy, Sales Management, preferably in a SaaS business, including 2+ years of Salesforce experience – ideally as both an administrator and a user
  • Proficiency with Salesforce, primarily focused on report and dashboard development, workflow/rep challenges, but also an understanding of Salesforce object models, layouts, workflows, process builder, validation rules, permissions, roles, reports, dashboards, and logical formulas
  • Prior experience with sales tools, such as LinkedIn Sales Navigator, ZoomInfo, SalesLoft, Outreach, Clari, CPQ, Gong, Chorus.ai, a strong plus
  • Excellent problem solving and analytical skills combined with strong business judgment and strong financial acumen
  • Run a tight ship regarding operational cadence and rigor, delivering accurate forecasts, reporting, and information 
  • High energy level, self starter, bias towards action, detail oriented, who has the ability to work independently and as part of a team
  • Strong interpersonal and communication skills to deliver clear communication across technical and business concepts to non-technical audiences
  • Experience and enjoyment working in fast paced, agile Sales organizations with an ability to communicate and relate to salespeople, and a passion for providing support to the team throughout the sales cycle
  • Strong ability to build productive cross functional relationships to deliver critical recommendations in short time frames and interact directly with senior management
  • Able to effectively manage scope change within a project or program and pivot as business needs change while still successfully executing against goals
  • Ability to navigate ambiguity, operate effectively in a fast paced, rapid change, high growth environment

Grokker Perks:

  • Work from home Wednesdays for all
  • Daily catered lunches and fully stocked kitchen
  • Ergonomic and height-adjustable workstations
  • Very competitive compensation and benefits package
  • Unlimited vacation policy
  • Career development and coaching to help you meet your professional goals
  • Opportunity to learn from a dedicated team and strong leadership
  • Dynamic, rapidly growing company, focused on helping organizations thrive

Think this position sounds perfect for you? Email your resume to Drew Marich drew@grokker.com

Strategic Account Manager

The Role

Grokker is seeking a Strategic Account Manager to work closely with current customers as a trusted advisor to deeply understand their unique company challenges and goals.  You will consult with customers using the Grokker platform and services to evangelize solutions to help them reach their business goals.

Reporting to the Director of Client Success, and working closely with cross-functional teams, you will be critical to the management of enterprise-level, strategic accounts in order to help drive a high level of customer satisfaction, product use, customer retention, and help to increase customer spend.

The Candidate

Preferably with a high growth company in the health & wellbeing space, the successful candidate must embody a sense of urgency and employ an entrepreneurial spirit and passionately represent Grokker’s mission.

The ideal candidate must be a tenacious and highly driven Strategic Account Manager with proven success supporting and growing strategic accounts.

This role reports to the Director of Client Success

Responsibilities

  • Develop long-term strategic relationships with key accounts.
  • Perform initial onboarding of accounts with enterprise level customers, ensuring strong adoption and ongoing engagement throughout the entire customer lifecycle, resulting in renewal and expansion within your Book of Business.
  • Establish relationships with important C-Level Executives to secure renewal and guide further product adoption; serve as strategic advisor, and handle overall responsibility for managing the customer relationship, health, and risk, from end-to-end once the sale is made, including keeping the customer informed of all product updates.
  • Navigate large, complex organizations with various levels of platform adoption; create ongoing touch points to engage with individual contributors, champions, and key decision makers.  
  • Perform quarterly customer success reviews that confirm satisfaction, resolve challenges, and expand usage throughout the account.
  • Build out customer-centric account plans that align products and services to customer goals and success criteria
  • Proactively partner with customers on an ongoing basis to drive optimal results – understand and explain performance data, provide content strategy consultation, deliver product training, develop change management programs to drive product adoption
  • Execute and monitor projects plans and timelines to ensure deliverables are met, client launches are on time, and engagement strategies are actionable and repeatable.
  • Monitor and drive account health and adoption with customers for overall success
  • Foster and accelerate strong client satisfaction to develop customer champions, awareness and referenceability.
  • Serve as the voice of the customer, provide feedback to the product and customer success teams to influence the product roadmap and our customer servicing strategy

Experience

  • Bachelor's degree or equivalent experience
  • 4+ years of Account Management or Customer Success experience and proven ability to succeed in a fast-paced, dynamic and high growth technology environment.
  • Proven experience renewing and expanding six figure contracts.
  • Able to quickly establish proactive, value-driven, high-touch relationships with your customers to understand, document and align customer strategies, business objectives, processes and outcomes.
  • Strong business acumen and the ability to successfully navigate and influence strong personalities within a complex business environment, maintaining executive presence and confidence in communicating with technical, business, and C-level stakeholders.
  • Able to function in a high volume, forever evolving new business environment while always maintaining a smile and positive disposition.
  • Strong empathy for customers AND passion for revenue and growth.
  • Creative problem solver, detail oriented, and non-stop relationship builder
  • Top-notch interpersonal skills and excellent written communication and presentation skills
  • Passion and understanding for health and wellbeing.
  • Experience with Sales Force a plus!

Travel

  • Less than 20%

Interested in working at Grokker?  Send your resume to jobs@grokker.com

 

Community Engagement Manager


At Grokker, our community is at the heart of the Grokker-verse. We're looking for a Community Engagement Manager who can help us turn up the volume on community engagement in order to develop strong and meaningful connections between our users, our experts and ourselves. You should be as comfortable with analytics and data as you are adept at creating meaningful connections, relevant content, and innovative activities that will engage and inspire. You are a highly skilled communicator and charismatic people person who belongs on a fast paced growth team focused on enabling physical and emotional wellbeing globally.

What you'll do

  • Communicate with Grokker enthusiasts, understand their needs, and encourage them on their journey to #beabetteryou. 
  • Identify opportunities and develop initiatives to strengthen connections between Enthusiasts, Experts, and with Grokker. 
  • Assess and measure community engagement and make recommendations for areas of improvement.
  • Work with the Product, Marketing, Content, and Engineering teams to develop programs and features to increase engagement.
  • Oversee community activities to ensure there is excitement, strong NPS, and a clear sense that our members feel heard.
  • Initiate creative and new Grokker Expert events such as AMAs, live classes, etc.
  • Develop programs to deepen the relationship between Grokker Experts and the community.
  • Create relevant, timely, and original content to engage with the community - blogs, Q&A, emails etc.,
  • Collaborate with the social media team on Grokker wide initiatives. 

Experience & Requirements

  • College graduate with a four-year degree or equivalent work experience.
  • 2+ years Community or Social Media management experience required.
  • Proven ability to manage and grow a complex and vibrant community. 
  • Empathy and ability to connect with a diverse set of users.
  • Exceptional verbal and written communication skills.
  • Must have strong analytical skills.
  • Exceptional organizational and multitasking skills.
  • Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy.
  • Passion and understanding for health and wellbeing.
  • Passion and understanding for Grokker’s mission and values.

Interested in working at Grokker? Send us your resume!

 

Senior Software Engineer, Backend

We are seeking a Senior Backend Engineer to help us grow our client/server platform for web and mobile users by creating highly performing, distributed back-end systems.

Grokker's site and apps are built using the following technologies:

  • JavaScript with Node.js for our server infrastructure
  • MongoDB 
  • React Native for mobile platforms
  • Native languages for TV platforms (Roku, Apple TV, Fire TV)

We develop using an iterative approach, though we are not dogmatic about methodology. Everyone in the company is responsible for coming up with great ideas that will become part of our product. Don't expect to be handed a spec and go off and build it for months; instead, we establish our goals together and support each other to reach them one piece at a time.

We believe in good code quality and building for the long term. We enforce coding standards and have regular code review sessions in order to maintain quality, share knowledge, and reduce duplication of effort. 

About You

  • BS or MS in Computer Science or equivalent experience
  • 5+ years of relevant experience
  • Experience designing, building, and working within a microservices architecture
  • Experience working with event streaming platforms like Apache Kafka
  • Experience building REST or GraphQL APIs
  • Experience with Docker or other container technologies a plus
  • Experience with Node.js or similar server side scripting languages a plus
  • Familiarity with cloud providers such as AWS, Google Cloud or Azure
  • Good understanding of security and networking/routing/firewalls
  • Passion for quality and writing clean, solid, readable code that scales and performs well
  • Desire to learn, to improve yourself, and to help the people around you improve
  • Passion about a hobby

Some Projects You Could Be Working On:

  • Improving our Search and recommendation systems
  • Real-time user interactions around chat and video recommendations
  • Embedded video players
  • Tools and analytics for internal and external use
  • Infrastructure--scaling, monitoring, and automating tasks
  • Expand on existing monitoring and metrics systems
  • Work towards improving our CI/CD pipeline
  • Take initiative in performance optimizations

Grokker Perks:

  • Stuff to Perk You Up
  • Work from home Wednesdays for all
  • Daily catered lunches and fully stocked kitchen
  • Ergonomic and height-adjustable workstations
  • Very competitive compensation and benefits package
  • Unlimited vacation policy
  • Career development and coaching to help you meet your professional goals
  • Opportunity to learn from a dedicated team and strong leadership
  • Dynamic, rapidly growing company, focused on helping organizations thrive

Think this position sounds perfect for you? Please email your resume to jobs@grokker.com

 

 


 

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