We’re a small team of passionate and creative people dedicated to building an inspiring place for wellness and transformation. We take things personally: we love the work we do and the people we do it with. We believe that people reach their full potential when they have the freedom to take risks and are celebrated for their results. We’re inspired by one another, and by our amazing community of enthusiasts. All Grokker Members are at the center of everything we do.

Working at Grokker

We do things differently at Grokker. We’ve come from some of the biggest, most successful companies in Silicon Valley, including eBay, Yahoo!, Disney and more. We’re committed to building a different kind of company with a different kind of culture than you’ll find at other startups.

We’re a tight-knit team of talented and passionate individuals who embody our core values. In short, we built Grokker for people like us: busy women and men who understand the importance of making time to focus on wellness.

If you’re inspired by the Grokker story, great at what you do and looking for a place where you’ll be valued, challenged, and inspired every day, then this is the place for you.

Current positions

 

Client Success Manager

We are looking for an all-star Client Success Manager to assist our clients in achieving the highest levels of success. The CSM will have primary responsibility for the construction & execution of client specific strategic plans for their portfolio. They will oversee the day-to-day account management activities for the assigned clients by working closely with other functional departments within the company. The CSM will also support our Sales Development team with pre-sales and upsell efforts. 

If you have a passion for health and wellness, are a confident natural leader, and have experience leading customers to success, this role may be for you!

A day in the life of a Client Success Manager:

  • Own all aspects of client relationship while delivering the highest level of client satisfaction and ensuring contract renewal and growth. This includes: implementation, strategy action plans, execution on backend deliverables, employee communications and user adoption.
  • Organize and lead effective customer interactions including weekly meetings, on site launch events, client business reviews and product demos. This includes performing analytical reviews of client results and developing strategic action plans aligned with client’s goals and objectives.
  • Draft custom marketing language for client launches, challenges, blog posts, and special events.
  • Serve as a Project Manager and expert on internal implementations and client initiatives. This includes being a customer advocate with internal departments to implement and drive strategies to enhance our product and client services.
  • Develop deep product knowledge with the ability to effectively communicate product roadmap and engagement solutions to customers to lead strategic conversations. This skill must be leveraged across live meetings, telephone and video conferences, leading with your passion and excitement for the product.
  • Manage and execute on backend tasks (i.e., you’re not only the face of Grokker to our clients, but also the behind the scenes client support).
  • Staff client events and wellness fairs, as the key face of Grokker. Your confidence, public speaking skills and ability to excite and inspire employees is key. (occasional weekday travel)

To be successful in this role, you must:

  • Be a self-starter with a can-do approach: you’re not afraid to roll up your sleeves and you’re confident in doing so.
  • Proven ability to build rapport with all types of people, and demonstrated track record of managing successful client relationships.
  • Confident troubleshooting client issues with the ability to manage tough conversations and come up with energizing and creative win-win solutions.
  • High level of professionalism with excellent presentation skills, particularly in digital video meetings (e.g., Zoom).
  • Detail oriented and able to take notes on follow-ups while communicating with clients and then having the organization tools to not let things slip and follow up in a timely manner.
  • Ability to analyze reports and provide data insights to clients and internal leadership team.
  • Adept at Powerpoint for external client presentations
  • Strong leadership skills, sense of ownership and confidence
  • Self-directed with ability to perform effectively under pressure and work independently.
  • Experience and confidence drafting written and design based marketing pieces when needed.

Qualifications:

  • 4 Year Bachelor of Arts or Science Degree.
  • 2-4 years successful experience in a customer facing role or sales/marketing/account management
  • Experience with employee benefits, corporate HR, etc. a strong plus.

Grokker Perks:

  • Daily catered lunches and fully stocked kitchen.
  • Work from Home Wednesdays.
  • Unlimited vacation policy.
  • Opportunity to work with a driven, health-focused (and fun!) team.
  • Ability to work with top Enterprise accounts

Think this position sounds perfect for you? Please email your resume to jobs@grokker.com

 

Community Engagement Manager

At Grokker, our community is at the heart of the Grokker-verse. We're looking for a Community Engagement Manager who can help us turn up the volume on community engagement in order to develop strong and meaningful connections between our users, our experts and ourselves. You should be as comfortable with analytics and data as you are adept at creating meaningful connections, relevant content, and innovative activities that will engage and inspire. You are a highly skilled communicator and charismatic people person who belongs on a fast paced growth team focused on enabling physical and emotional wellbeing globally.

What you'll do

  • Communicate with Grokker enthusiasts, understand their needs, and encourage them on their journey to #beabetteryou. 
  • Identify opportunities and develop initiatives to strengthen connections between Enthusiasts, Experts, and with Grokker. 
  • Assess and measure community engagement and make recommendations for areas of improvement.
  • Work with the Product, Marketing, Content, and Engineering teams to develop programs and features to increase engagement.
  • Oversee community activities to ensure there is excitement, strong NPS, and a clear sense that our members feel heard.
  • Initiate creative and new Grokker Expert events such as AMAs, live classes, etc.
  • Develop programs to deepen the relationship between Grokker Experts and the community.
  • Create relevant, timely, and original content to engage with the community - blogs, Q&A, emails etc.,
  • Collaborate with the social media team on Grokker wide initiatives. 

Experience & Requirements

  • College graduate with a four-year degree or equivalent work experience.
  • 2+ years Community or Social Media management experience required.
  • Proven ability to manage and grow a complex and vibrant community. 
  • Empathy and ability to connect with a diverse set of users.
  • Exceptional verbal and written communication skills.
  • Must have strong analytical skills.
  • Exceptional organizational and multitasking skills.
  • Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy.
  • Passion and understanding for health and wellbeing.
  • Passion and understanding for Grokker’s mission and values.

Interested in working at Grokker? Send us your resume!

 

Senior Software Engineer, Backend

We are seeking a Senior Backend Engineer to help us grow our client/server platform for web and mobile users by creating highly performing, distributed back-end systems.

Grokker's site and apps are built using the following technologies:

  • JavaScript with Node.js for our server infrastructure
  • MongoDB 
  • React Native for mobile platforms
  • Native languages for TV platforms (Roku, Apple TV, Fire TV)

We develop using an iterative approach, though we are not dogmatic about methodology. Everyone in the company is responsible for coming up with great ideas that will become part of our product. Don't expect to be handed a spec and go off and build it for months; instead, we establish our goals together and support each other to reach them one piece at a time.

We believe in good code quality and building for the long term. We enforce coding standards and have regular code review sessions in order to maintain quality, share knowledge, and reduce duplication of effort. 

About You

  • BS or MS in Computer Science or equivalent experience
  • 5+ years of relevant experience
  • Experience designing, building, and working within a microservices architecture
  • Experience working with event streaming platforms like Apache Kafka
  • Experience building REST or GraphQL APIs
  • Experience with Docker or other container technologies a plus
  • Experience with Node.js or similar server side scripting languages a plus
  • Familiarity with cloud providers such as AWS, Google Cloud or Azure
  • Good understanding of security and networking/routing/firewalls
  • Passion for quality and writing clean, solid, readable code that scales and performs well
  • Desire to learn, to improve yourself, and to help the people around you improve
  • Passion about a hobby

Some Projects You Could Be Working On:

  • Improving our Search and recommendation systems
  • Real-time user interactions around chat and video recommendations
  • Embedded video players
  • Tools and analytics for internal and external use
  • Infrastructure--scaling, monitoring, and automating tasks
  • Expand on existing monitoring and metrics systems
  • Work towards improving our CI/CD pipeline
  • Take initiative in performance optimizations

Grokker Perks:

  • Stuff to Perk You Up
  • Work from home Wednesdays for all
  • Daily catered lunches and fully stocked kitchen
  • Ergonomic and height-adjustable workstations
  • Very competitive compensation and benefits package
  • Unlimited vacation policy
  • Career development and coaching to help you meet your professional goals
  • Opportunity to learn from a dedicated team and strong leadership
  • Dynamic, rapidly growing company, focused on helping organizations thrive

Think this position sounds perfect for you? Please email your resume to jobs@grokker.com

 

Demand Gen Manager

Grokker is looking for a B2B Demand Generation Manager with expertise in email programs to own and drive pipeline growth, SMB self-service sales, and user engagement.

Reporting to the Head of Marketing and working closely with cross-functional teams, you will be responsible for the strategy, execution, and analysis of programs and campaigns that generate, nurture, and convert leads through email, advertising, webinars, events, website conversion, social, and partner marketing. You will also assume responsibility for and increase effectiveness of user engagement email programs.

RESPONSIBILITIES

Strategy & Planning

  • Assess current and emerging demand gen channels in rapidly changing marketing environment
  • Develop a deep understanding of Grokker customers and their needs, our products, and the buyer journey
  • Develop quarterly and annual demand gen and user engagement plans in support of corporate objectives

Lead Gen Campaign & Engagement Program Execution

  • Develop and execute end-to-end demand gen programs and campaigns that reach the right targets in the right part of the sales funnel at the right time. 
  • Generate leads and convert them to enterprise sales opportunities or SMB self-service customers. This includes concept, content & design, external vendor and internal resource management, delivery, measurement and reporting.
  • Organize and manage Grokker-led and 3rd party webinars, including recruitment of speakers, content and messaging, audience acquisition, and webinar execution
  • Oversee triggered and batch email programs supporting user engagement through onboarding and newsletters, as well as product, challenge, and other promotions to clients and end-users.
  • Create and manage comprehensive email calendar across all channels and targets.

Lead Flow & Marketing Automation

  • Optimize lead flow, scoring and lifecycle in Hubspot.
  • Assume marketing lead role in CRM migration to Salesforce, ensuring lead tracking from top-of-funnel to pipeline and beyond.
  • Build and iterate self-service SMB sales tracking and reporting.

Measurement, Analysis, and Reporting

  • Set program and campaign goals and success metrics
  • Implement standardized analysis process, report on progress through campaign and end-results
  • Assess overall program performance, make and implement recommendations for ongoing optimization and improvement
  • Report weekly on upcoming, current, and completed activities

REQUIREMENTS

  • 5+ years professional B2B demand gen experience, preferably Tech/SaaS
  • 3+ years experience with Salesforce, Hubspot (or equivalent)
  • Strong analytical skills and enthusiasm for data-driven marketing
  • Top-notch interpersonal skills
  • Excellent written communication and presentation skills
  • Experience in HR/Benefits a plus
  • Self-motivated, organized, and a strategic thinker
  • Bachelor’s degree or equivalent work experience

Grokker Perks:

  • Work from home Wednesdays for all
  • Daily catered lunches and fully stocked kitchen
  • Ergonomic and height-adjustable workstations
  • Very competitive compensation and benefits package
  • Unlimited vacation policy
  • Career development and coaching to help you meet your professional goals
  • Opportunity to learn from a dedicated team and strong leadership
  • Dynamic, rapidly growing company, focused on helping organizations thrive

Think this position sounds perfect for you? Please email your resume to jobs@grokker.com


 

Interested in working at Grokker? Send us your resume!

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