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2026-27 Healthcare benefits strategy survey: AI strategy & adoption

GR344 2026 Survey Report Part 2 COVER

 

Prevention isn't reaching employees, or paying off.

Grokker Innovation Labs asked HR leaders how they’re approaching AI in the area of employee benefits. Their answers point to three gaps between the proof CFOs want and the way AI is being deployed.

  • Organizations demand benefits ROI, yet few name the preventive, cost-steering use of AI that would help produce that proof.
  • Fragmented benefits access is associated with employees abandoning their search for answers, leading to missed care and lower benefits utilization.
  • Much AI adoption is happening by default, often before a budget is set, which makes now the time to check whether the solution is truly built for health questions.

See what the data says, and what to do about it.

The full report goes beyond the headline numbers, with the survey results behind each gap and practical next steps for your team.

WHAT'S INSIDE:

  • Complete results for each gap. Charts, bases, and the limits of what the data can show.
  • Three exercises to try this month. Including a 30-minute walk through your own benefits search.
  • Five questions before your next AI decision. Built for HR, Finance, IT Security, and Legal to answer together.