The Setup
Here's a question I've been asking HR leaders for the past year: When was the last time an employee actually foundwhat they were looking for in your benefits portal on the first try?
Yeah. That's what I thought.
I've been in healthcare technology since 1998—back when we thought PDAs were going to revolutionize medicine (spoiler alert: they sort of did, just not the way we imagined). I've seen every iteration of "making healthcare simpler," and I've got the patents and gray hairs to prove it. But here's what keeps me up at night: We've created this beautiful ecosystem of wellbeing programs, clinical resources, and employee benefits, and then we've buried it all under layers of PDFs, SharePoint folders, and that one benefits handbook from 2019 that someone swears they updated.
It's like building a mansion and then hiding the front door.
The Problem Nobody Wants to Talk About
Your employees are drowning in documents they'll never read. Your HR team is drowning in questions they've answered seventeen times already this week. And somewhere in the middle, there's a stressed-out team member at 11 PM Googling "does my insurance cover therapy" because they can't face digging through another 87-page PDF.
We built Grokker because we kept hearing the same story: "Our benefits are great. People just don't use them." And every time, the answer was the same—it's not that the benefits aren't great. It's that finding them feels like an archaeological dig.
Enter: The Intelligence Engine
So here's what we did. We built something we call the Intelligence Engine—think of it as the brain that finally makes all your wellbeing resources actually work together. It's a multi-agent AI system, which sounds incredibly fancy, but really just means we created a team of specialized digital agents that each do one thing exceptionally well.
Meet GrokkyAi (We call it ConTri internally—the Content Triage Agent)
This is your empathetic front door. When someone shows up stressed, confused, or in urgent need, GrokkyAi doesn't just throw search results at them. It understands. Is this person having a panic attack at 2 AM? Route them to immediate calming resources and EAP. Curious about their HSA contribution limits? That's a different path entirely.
It's "lowest-acuity first" routing—get people relief right now, in the moment they need it, without making them wade through irrelevant information.
Then There's FETCH (The Retrieval Agent)
FETCH is the obsessive reader who actually did go through all 87 pages of that benefits handbook. And the policy updates. And the amendments. And the SharePoint folders you forgot existed.
But here's the magic: FETCH doesn't just search—it reads. It ingests all your documents, structures the data, and uses semantic reasoning to understand what you're actually asking. No hallucinations. No generic web scraping. Just accurate, personally specific answers pulled from your actual documents, with citations so you know exactly where the information came from.
When an employee asks FETCH a question, it asks follow-ups to understand their specific context. Single? Married? Kids? Different locations? FETCH makes sure the answer fits their situation, not some generic scenario.
And the Command Center: FETCH PRO
(The Knowledge Manager)
This is where HR gets their sanity back. FETCH PRO is your administrative dashboard—the place where you centralize all those documents, rationalize conflicting versions, and actually control what AI is telling your employees.
Remember that anxiety about AI being a "black box" you can't trust? We turned it into a glass box. You see exactly what's being referenced, you manage the knowledge base, and you ensure accuracy across every interaction. When you update a policy, FETCH PRO makes sure old versions don't haunt your employees six months later.
What This Actually Means for Your Tuesday Morning
Let's get practical. You know that panic-call you get every open enrollment? "I don't understand the difference between Plan A and Plan B"?
With the Intelligence Engine, that conversation happens with GrokkyAi first. The employee gets a clear, personalized explanation in the moment. If they need more depth, FETCH pulls the exact policy details relevant to their family situation. And you? You're not on call at 11 PM anymore.
Or picture this: Your wellness programs are amazing, but utilization is at 14%. The problem isn't the programs—it's that people don't know they exist or can't figure out if they're eligible. The Intelligence Engine changes that. When someone asks about stress management, they don't just get pointed to a video library. They get triaged to the right resource, with context, immediately.
The "But Wait, There's More" Moment
Here's where it gets really interesting. The Intelligence Engine doesn't stop at answering questions. It's the first piece of what we call our Three Integrated Engines—Intelligence, Activation, and Precision working together. But that's a story for next week.
For now, just know this: Those benefits you've invested in? Those programs you know could change lives? They're about to become findable, usable, and actually engaging.
What's Next
In Part 2, we're going to talk about the Activation Engine—what happens after someone gets their answer. Because information is great, but action is what drives outcomes. And in Part 3, we'll close the loop with the Precision Engine and show you how this all comes together to drive real ROI.
But first, I want to hear from you: What's the most common benefits question you get asked at your organization? Drop it in the comments. I bet GrokkyAi already knows the answer.