Grokker is the award-winning wellbeing engagement solution that empowers employees to take control of their physical and emotional health with personalized programs and a caring community of experts to encourage them all along the way. No matter where they are, Grokker supports users so they can maintain physical fitness, eat better, sleep more soundly, address their emotional health, and calm financial stress.
Grokker offers exclusive, expert-led instructional videos in yoga, meditation, fitness, and cooking and offers a platform that enables employees to create communities that help them on their fitness journey. We are funded by some of the best Silicon Valley VCs. Grokker is offered to employees of many forward-thinking companies as a benefit by their HR or benefits departments.
Engineering at Grokker:
At Grokker, the product and technology org is focused on building the next generation technology for the Employee Wellbeing Network. We are focused on furthering employee wellbeing, by enabling employees (enthusiasts) to partner with fellow enthusiasts (employees) to build a community on the Grokker platform. And leverage the diverse content from world-renowned experts that Grokker has to offer. We are building and leveraging advanced technology for cross-channel and cross form-factor content, social engagement, and analytics/machine learning to build a very powerful - global wellbeing network. Come join us on this journey!
Look at 7 Reasons to join Grokker!
Open Positions
Client Operations Engineer (Contract to Hire)
Grokker | San Jose, CA (Hybrid - 3 days in office Tue-Thu)
Salary Range for this position: $80,000 - $105,000 a year
Job Type: Contract-to-Hire (6-month initial term with intent to convert to Full-Time)
About Grokker
Grokker is the award-winning wellbeing engagement solution that empowers employees to take control of their physical and emotional health with personalized programs and a caring community of experts. Our mission is to genuinely improve employee wellbeing by empowering them to live healthier, happier lives. To achieve this scale, we operate as a full-stack, agile team, valuing pragmatic execution, technical excellence, and clear communication
About the Role:
We are looking for a highly motivated and technically proficient Client Operations Engineer to become a cornerstone in our delivery process. This role is designed as a Contract-to-Hire position, allowing us to evaluate fit and performance over a 6-month period before converting to a full-time employee.
You will serve as the technical bridge between our Engineering, Client Success, Sales, and Content teams. You will start by mastering our manual processes to ensure smooth client launches. As you gain proficiency, your focus will shift toward improving these tools, automating workflows, and increasing efficiency
Your Impact & Key Responsibilities:
- Technical Execution & Client Configuration
- Client Onboarding: You will act as the technical owner for client integrations. This involves direct communication with client IT teams to configure Single Sign-On (SSO), set up SFTP access, and process eligibility files.
- Client Configuration & Management: You will take ownership of configuring client environments. This includes building custom HTML landing and registration pages, setting up challenges/incentives, and optimizing pages to support our global, non-English language members.
- Documentation: You will build and maintain scalable technical documentation for these processes, creating a knowledge base that ensures consistency across the team.
- Data Extraction & Reporting
- Routine Reporting: You will own the generation of critical weekly and monthly usage reports to ensure the Client Success and Content teams receive the data they need, exactly when they need it.
- Analytics & Visualization: You will support Client Success by building data charts and visuals for client business reviews and handling ad-hoc requests for challenge and incentive reports.
- Advanced Insights: You will become the internal expert on our data analytics tools (e.g., Kissmetrics) and pull insights on Grokker video and program consumption to support strategic client reporting.
- Tier 2 Technical Support & Resolution
- The Technical Fixer: You will serve as the primary escalation point for technical issues that cannot be resolved by the front-line support team. This covers both Enterprise Partners and Consumer Members.
- Investigation & Resolution: You will own the backend of the support process: utilizing database queries, logs, and admin tools to diagnose root causes and apply fixes, allowing the Support team to close tickets rapidly.
- Process Automation
- Optimize & Automate: As you master the manual processes above, you will use your coding skills to identify inefficiencies, fix bugs in internal tools, and script automations to permanently reduce manual "busy work".
Career Growth & Evolution
We view this role as a launchpad. We want you to master our operations and then grow in a direction that suits your strengths and the company's needs:
- Path A (Commercial Focus): Grow into a Sales Engineer, partnering with our Sales team to lead technical demos and bridge the gap between Go-To-Market feedback and Engineering.
- Path B (Technical Focus): Deepen your engineering expertise to focus on Platform Automation & Data, taking ownership of internal tooling, advanced scripting, and data insights.
Qualifications
Must-Haves
- Exceptional Communication: Superior interpersonal and communication skills. You can clearly explain technical requirements to external client IT teams during onboarding, and explain technical resolutions to internal non-technical stakeholders.
- Foundational Technical Skills: Proven exposure to core web technologies. Proficiency with Node.js/JavaScript, HTML, CSS, and database concepts (MongoDB/SQL) is essential for execution tasks.
- System Ownership & Problem-Solving: A meticulous, detail-oriented approach to troubleshooting technical configurations (e.g., SSO, SFTP) and diagnosing system issues.
Nice to Haves
- Customer Support Experience: Prior professional experience of 1+ year in a client-facing, customer success, or account support role (internships included), especially in a B2B or SaaS environment.
- Analytical Mindset: Comfortable working with reports and drawing meaning from data.
- Database Querying: Experience writing queries to extract data or investigate application state.
- Operational Tool Proficiency: Experience using administrative tools, ticketing systems (e.g., Jira, Zendesk), or CRM tools (e.g., Salesforce).
Grokker Benefits & Perks:
- Hybrid Work: Enjoy flexibility with our hybrid schedule, requiring 3 days a week in the San Jose office (Tuesday–Thursday) and allowing work from home on Mondays and Fridays.
- Health Care: Comprehensive Health care plan (Medical, Dental & Vision). (Upon conversion to FT)
- Time Off: Flexible Time Off (PTO) policy. (Upon conversion to FT)
- Office Amenities: We provide daily lunches, snacks, and beverages during on-site working days, plus a weekly office Happy Hour to unwind and connect.
Interested? If you are ready to apply your technical judgment and operational discipline to a mission-driven company, we encourage you to apply! Please send resume and cover letter to jobs@grokker.com.
Grokker is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Interested in working at Grokker? Send us your resume!
